Subprocessors

This page identifies third-party subprocessors and service providers that WPShift may use to provide, support, secure, and operate the Service.

This page should be read together with our Privacy Policy and, where applicable, our Data Processing Agreement.

1. What is a subprocessor?

A subprocessor is a third party engaged by WPShift to process personal data on behalf of our customers in connection with the Service.

In some cases, a listed provider may act as an independent controller for its own purposes rather than as a subprocessor for customer data in every context. The role of a provider may depend on the specific service used and the nature of the data involved.

2. Why we use subprocessors

We may use subprocessors and infrastructure partners for purposes such as:

• cloud and infrastructure hosting;

• storage and backups;

• billing and payment operations;

• email delivery;

• customer support;

• product analytics and monitoring;

• error logging and performance diagnostics;

• communication and operational tooling.

3. Current subprocessors and key providers

The following providers may be used in connection with the Service.

Hetzner

Purpose: Infrastructure hosting and cloud services for WPShift Cloud and related systems.
Data involved may include: server metadata, IP addresses, logs, infrastructure-related data, account-linked service information, and operational data necessary to provide hosting and infrastructure services.
Location / transfer note: Data may be processed in data centers and systems used by Hetzner, depending on the services involved.

Paddle

Purpose: Payment processing, merchant-of-record / reseller transactions, billing, subscription handling, refunds, tax handling, and transaction support for Paddle-processed purchases.
Data involved may include: billing details, transaction metadata, subscription information, name, email address, billing country, and payment-related records.
Role note: For Paddle-processed transactions, Paddle may act as an independent controller or merchant of record for billing-side processing rather than purely as a subprocessor.

Email and communication providers

Purpose: Transactional email delivery, service notifications, account emails, support communications, and operational messaging.
Data involved may include: email address, name, message contents, notification metadata, delivery records, and related logs.

Analytics and monitoring providers

Purpose: Product analytics, error tracking, performance monitoring, uptime diagnostics, and security-related logging.
Data involved may include: IP addresses, device data, usage events, log entries, browser information, timestamps, and diagnostic data.

Support and helpdesk providers

Purpose: Customer support, ticketing, communication history, troubleshooting, and issue resolution.
Data involved may include: name, email address, support communications, attachments, screenshots, and issue metadata.

4. Changes to subprocessors

WPShift may update this list from time to time as our service providers change or as we add, replace, or remove subprocessors.

Where required by applicable law or by contract, we will provide notice of material subprocessor changes.

5. International transfers

Some subprocessors may process personal data outside your country. Where required by applicable law, we will use appropriate safeguards for international transfers.

6. Contact

If you have questions about our subprocessors or would like more information, please contact:

WPShift
Email: info@wpshift.io
Website: wpshift.io